Frequently Asked Questions
FAQ:
Q- How much is shipping?
A- All orders include free shipping and are shipped within 24-48 hours of being placed. Orders within the USA usually arrive within 5-10 days.
Q- Where is my order?
A- After your purchase and after the shipping process begin, you will be provided with a tracking code to check where your order is. Contact us at mrgopherstore@outlook.com with your full name, mailing address, and confirmation number if you have any problems.
Q- What is my tracking number?
A: This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.
Q - I've lost my tracking number. What can I do?
A: Simply contact us at mrgopherstore@outlook.com with your full name and mailing address, and we will resend your confirmation number.
Q- How can I make changes to my order?
A- If you need to make changes to your order you will need to contact us within 6 hours of placing the order.
We Can Change:
- Your delivery details
- Your name
- Your email
- Your phone number
Q- How can I cancel my order?
A- You must contact us within 12 hours, but:
- We cannot cancel your order once it has already been shipped.
Q - What is your return policy?
A: Please see our refund and Return Policy by clicking on this link: Refund policy – mrgopher
Q - Who do I contact if there's something wrong with my order?
A: If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to mrgophestore@outlook.com.